Terms & Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern the relationship between Pristine Solutions (“we,” “us,” or “our”) and our clients (“you” or “your”) regarding the provision of cleaning, construction, and maintenance services. By engaging our services, you agree to be bound by these Terms.
2. Scope of Services
2.1. Services Provided:
Pristine Solutions offers a range of services, including but not limited to cleaning, construction, demolition, polishing, parquet varnishing/sanding, and disinfection/sanitisation.
2.2. Service Description:
Detailed descriptions of our services are available on our website and in our service agreements.
3. Booking and Payment
3.1. Booking:
You can book our services through our website, by phone, or in person. A booking is considered confirmed upon receipt of a deposit or full payment, as applicable.
3.2. Payment:
Payment for services must be made in accordance with the terms outlined in our service agreement. We accept various payment methods, including credit cards, bank transfers, and cash.
3.3. Deposits:
For certain services, a deposit may be required to secure your booking. The deposit is non-refundable unless otherwise stated in our service agreement.
4. Cancellation and Refund Policy
4.1. Cancellation:
You may cancel your booking by providing written notice to us. Cancellation fees may apply, as outlined in our service agreement.
4.2. Refunds:
Refunds will be issued in accordance with our refund policy, which is available upon request. Refunds may be subject to deductions for any services already rendered or cancellation fees.
5. Service Delivery
5.1. Timing:
We will make every effort to deliver services on the agreed-upon dates and times. However, we are not responsible for delays caused by factors beyond our control, such as weather conditions, equipment failure, or unforeseen circumstances.
5.2. Access:
You must provide us with access to the premises where the services are to be performed. Any delays or additional costs incurred due to lack of access will be your responsibility.
6. Liability and Indemnity
6.1. Liability:
We are not liable for any damage, loss, or injury that occurs as a result of our services, except where such damage, loss, or injury is directly caused by our negligence.
6.2. Indemnity:
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your breach of these Terms or any negligent or willful act or omission by you or your representatives.
7. Warranty and Guarantee
7.1. Warranty:
We warrant that our services will be performed with reasonable care and skill. This warranty does not cover any damage or defects caused by factors beyond our control.
7.2. Guarantee:
We guarantee the quality of our services for a specified period, as outlined in our service agreement. If you are not satisfied with our services, please notify us within the guarantee period, and we will make every effort to rectify the issue.
8. Confidentiality and Data Protection
8.1. Confidentiality:
We will keep any confidential information you provide to us in strict confidence and will not disclose it to any third party without your prior written consent.
8.2. Data Protection:
We will collect, use, and store your personal data in accordance with applicable data protection laws and our privacy policy.
9. Intellectual Property
9.1. Ownership:
All intellectual property rights in any materials, documents, or information provided by us in connection with our services remain our property.
9.2. License:
We grant you a non-exclusive, non-transferable license to use any materials, documents, or information provided by us solely for the purpose of receiving our services.
10. Termination
10.1. Termination by Us:
We may terminate our services and these Terms at any time by providing written notice to you. Upon termination, any outstanding payments will become immediately due and payable.
10.2. Termination by You:
You may terminate our services and these Terms at any time by providing written notice to us. Upon termination, any outstanding payments will become immediately due and payable.
11. Governing Law and Jurisdiction
11.1. Governing Law:
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction].
11.2. Jurisdiction:
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].
12. Entire Agreement
These Terms constitute the entire agreement between you and us regarding the provision of our services and supersede all prior agreements, understandings, and representations, whether written or oral.
13. Amendments
We reserve the right to amend these Terms at any time by providing written notice to you. Any amendments will take effect upon the date specified in the notice.
14. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
PRISTINE SOLUTIONS PTE. LTD.
8 Pereira Rd, #02-01, Singapore 368026
+65 9891 0477 (Alvin)
+65 8189 8582 (Nasik)
+65 927 11865 (Daniel)
Addressadmin@pristinesolutions.sg
www.pristinesolutions.sg
By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
- Last Updated: 9 months ago